cricex bd Privacy Policy

1. Introduction and Scope

cricex bd is an online gaming and betting platform operated for Bangladeshi users. This privacy policy ("Policy") applies to all services provided through the cricexbd.cam website and its associated mobile applications.

By using this platform, you agree to the terms described in this policy. Please read this policy carefully before using any services from cricex bd.

This privacy policy must be read together with our Terms and Conditions, as both documents together form the basis of our agreement with users. In the event of any conflict, the interpretation in this policy will take precedence.

2. Types and Methods of Data Collection

cricex bd collects information about you at various stages. This information may be collected directly from you, or automatically through the normal process of using the platform.

2.1 Information You Provide Directly

Information you voluntarily provide during account registration and use:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Residential address
• Payment method details (bKash, Nagad, Rocket account numbers)
• Messages and requests sent to customer support

2.2 Automatically Collected Information

Certain technical information is automatically recorded when you access and use the platform:

• IP address and device identification details
• Browser type and operating system details
• Login time and session-related information
• Page visit history and time spent on the site
• Game play history, bets, and transaction records
• Referral source and marketing campaign tracking data

2.3 Information Received from Third Parties

In some cases, we may collect information through verified third-party service providers for identity verification or fraud prevention. This process is carried out solely to confirm the accuracy of the information you have provided.

3. Purpose of Data Use

cricex bd does not use your information for any unnecessary or inappropriate purpose. Collected information is used only for the specific reasons listed below:

3.1 Account Management and Service Delivery

• Completing registration, login, and identity verification processes
• Processing deposits, withdrawals, and bonuses
• Managing gaming activity and VIP point accounting
• Resolving technical issues and providing customer support

3.2 Security and Compliance

• Detecting fraud, money laundering, and illegal activity
• Maintaining the security and integrity of the platform
• Ensuring compliance with responsible gaming policies
• Dispute resolution and audit processes

3.3 Communication and Improvement

• Sending important notifications related to your account
• Sending information about offers and promotions (if you have consented)
• Improving platform services and user experience
• Monitoring and resolving technical issues

4. Data Storage and Security

The security of your personal information is cricex bd's top priority. We keep data secure using industry-standard technical and organisational measures.

4.1 Technical Security Measures

• All data transfers are secured through SSL/TLS encryption
• Data stored on servers is kept in encrypted form
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems
• Two-step verification (OTP) facility

4.2 Data Retention Period

We retain necessary information while your account is active and for a set period after it is closed. Data may be kept for longer periods if required by legal obligations, dispute resolution, or fraud investigations. Data that is no longer needed is securely deleted.

5. Data Disclosure and Third Parties

cricex bd does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be disclosed to a limited extent in specific circumstances:

5.1 Authorised Service Providers

We use trusted third-party service providers to operate the platform — such as payment processing, identity verification, and technical support. These parties receive only the information necessary to provide their services and may not use it for their own purposes.

5.2 Legal Obligations

We may be required to provide information to authorities pursuant to a court order, government investigation, or applicable law. Where possible, you will be notified in advance, though legal restrictions may not always allow this.

5.3 Business Transfers

In the event of any corporate restructuring or acquisition, user data may be transferred to the new ownership entity. You will be informed in advance if this occurs, and this privacy policy will continue to apply.

6. Cookies and Tracking Technologies

We use cookies and similar technologies on cricexbd.cam to improve your experience. These are stored as small text files in your browser.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for security; these cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect statistics on site usage to help improve services.
• Marketing Cookies: Used to display relevant offers based on your interests.

6.2 Cookie Controls

You can disable or delete non-essential cookies through your browser settings. However, disabling essential cookies may prevent some key features of the platform from working.

7. User Rights

You have certain recognised rights regarding your personal information, which cricex bd respects.

7.1 Right to Access Your Data

You may request at any time what information we hold about you. Contact support and a response will be provided within 14 business days.

7.2 Right to Correct Your Data

If any of your stored information is incorrect, you may request a correction. This can be done through your account settings or via support.

7.3 Right to Delete Your Data

After closing your account, you may request that your personal information be deleted. However, some data may be retained for a set period due to legal obligations or the needs of dispute resolution.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may turn off this option at any time. Important account-related notifications will not be affected.

As part of our responsible gaming policy, you also have the right to temporarily or permanently exclude yourself from the platform (self-exclusion).

8. Protection of Minors

cricex bd strictly follows a 21+ age policy. All casino and betting activities on this platform are for persons aged 21 and above only.

We do not intentionally collect any personal information from minors. Age verification is mandatory at registration. If we become aware that a user is under 21, their account will be closed immediately and any collected data will be deleted.

If you are concerned about a family member's online gaming habits, please contact our support team.

9. Policy Changes and Updates

cricex bd may update this privacy policy from time to time based on service improvements, legal changes, or new security requirements.

If significant changes are made, a notification will be sent to your registered email or mobile number. Continued use of the platform after any changes will be taken as your agreement to the updated policy.

The "Last Updated" date at the top of this page always reflects the most recent version of the policy. You are advised to review this policy regularly. For more general information, you may also read our FAQ section.

10. Contact

If you have any questions, requests, or complaints about this privacy policy, please contact the cricex bd support team. We provide assistance in Bengali and English 24 hours a day, 7 days a week.

To learn more about cricex bd, visit our About Us page.