cricex bd Terms and Conditions

In this document, "cricex bd", "we", "site" or "platform" refers to all services, websites and associated digital channels of cricex bd. "User", "member" or "you" refers to any person registered on or seeking to register on this platform.

These terms and conditions apply equally to all services on cricex bd — cricket and sports betting, online casino games, slots, live casino and other gaming services. In addition to these terms, individual products or bonuses may have their own specific conditions, which will serve as a supplement to these main terms.

By using the cricex bd website or creating an account, you confirm that you have fully read and accepted these terms. If you object to any term, please refrain from using the service.

Visit our about us page to learn more about cricex bd, where a brief description of the platform's purpose and scope is provided.

All services on cricex bd are for persons aged 21 or older only. At the time of account creation, the user must confirm that they are at least 21 years of age.

2.1 Eligibility Conditions

• You must be at least 21 years of age.
• You must operate the account in your own name and for your own benefit — not on behalf of a third party.
• If you have previously been permanently banned from cricex bd for any reason, opening a new account is prohibited.
• You must comply with applicable local laws and decide for yourself whether using this service is legal from your location.

2.2 Age Verification

cricex bd reserves the right to verify age at any time via national ID card or passport. Withdrawals may be held until verification is complete. Any attempt to bypass age verification with false information will result in immediate account closure and the associated balance may be forfeited.

Each person may open only one account. Operating multiple accounts under the same person's name or from the same device and IP address will be treated as a violation of the rules.

3.1 Information Required at Registration

Accurate and complete information must be provided when opening an account, such as:

• Full name (as per national ID card)
• Date of birth
• Active mobile number
• Email address (if applicable)

3.2 Account Security

You are solely responsible for keeping your username and password completely confidential. Sharing your login details with any third party is prohibited. If you suspect unauthorised access to your account, notify the cricex bd support team immediately. The user is responsible for all activities carried out from their own account.

3.3 Updating Information

If any details change after registration — such as your mobile number or email — update them on cricex bd as soon as possible. cricex bd is not responsible for any issues arising from outdated or incorrect information.

4.1 Deposit Methods and Minimum Amount

cricex bd currently accepts deposits via bKash, Nagad and Rocket. The minimum deposit for each method is ৳500. Payment must be made from the mobile number registered to your account.

4.2 Withdrawal Conditions

The minimum withdrawal amount is ৳800. Withdrawals can only be made to bKash, Nagad or Rocket — and only to the number registered to your account. Withdrawal requests are generally processed within 30 minutes to 3 hours.

• Bonus wagering requirements must be met before making a withdrawal.
• Large withdrawals may be held until account verification is complete.
• If fraud is suspected, cricex bd reserves the right to hold a withdrawal for investigation.

4.3 Personal Funds

The user must confirm that the deposited funds are their own legitimate money and have not come from any third-party source. If verification of the source of deposited funds is required, cricex bd may request the necessary documents.

cricex bd offers various promotional offers, such as a welcome bonus, VIP cashback and other seasonal offers. Each offer has its own terms, which are detailed on the offer page.

5.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳15,000. To withdraw this bonus, the bonus amount must be wagered 25 times. For example: depositing ৳1,000 gives a ৳2,000 bonus, making the balance ৳3,000; before withdrawal, ৳2,000 × 25 = ৳50,000 must be wagered.

5.2 VIP Cashback

VIP members receive cashback on their weekly net losses: up to 0.2% at Bronze level, 0.4% at Silver, 0.6% at Gold and 0.8% at Platinum. Cashback is calculated by deducting total winnings from total losses for that week.

5.3 General Bonus Rules

• The same bonus cannot be claimed more than once by the same person, device or household.
• Bonuses can only be used for betting or gaming on the platform — they cannot be withdrawn directly.
• If bonus abuse is suspected, cricex bd reserves the right to cancel the bonus and suspend the account.
• cricex bd may change, cancel or withdraw any offer at any time without prior notice.

6.1 Betting Rules

When placing bets on cricex bd, it is mandatory to comply with the displayed odds and rules. Once a bet is confirmed, it cannot be cancelled unless cricex bd decides to cancel it for a specific reason.

6.2 Match Cancellation or Postponement

If a match or event is cancelled, postponed or left incomplete, cricex bd's specific rules will apply to the relevant bets. In general, the stake is returned in such cases, though the terms for specific markets may differ.

6.3 Odds Changes

If odds change after a bet is accepted, the odds at which the bet was placed will still apply. However, if clearly incorrect odds are displayed due to a display error, cricex bd reserves the right to cancel that bet.

6.4 Casino Games

For slots, live casino, fishing and other games, the game provider's rules and RTP information apply. If a game is interrupted mid-session due to a technical issue, the outcome of that round will be determined according to server-side records.

The following activities are strictly prohibited on cricex bd:

• Creating or operating multiple accounts by the same person.
• Using artificial bets, arbitrage or hedging strategies for the purpose of bonus abuse.
• Operating an account through software bots, automated scripts or any other technical means.
• Harassing, deceiving or attempting to harm other users.
• Attempting to breach the site's security systems or find vulnerabilities.
• Using the platform for money laundering or any other illegal financial activity.
• Creating an account under a false identity or providing false information.

If any of the above activities are detected, the account will be permanently closed, the associated balance may be forfeited and legal action may be taken if necessary.

cricex bd believes that gaming is a form of entertainment. However, it can sometimes become a harmful habit. That is why we place responsible gaming as our highest priority.

Members can request deposit limits or a temporary break to protect themselves. Our responsible gaming guidelines contain full details of these options and available support, which all members should read.

• If you feel that gaming is affecting your personal or financial life, contact us for support.
• Any activity by persons under 21 years of age will result in account closure.
• cricex bd reserves the right to take necessary steps to prevent problem gaming.

cricex bd takes the protection of users' personal information very seriously. Information provided at registration is used only for delivering the service, identity verification and account management.

Full details of how data is collected, used and protected can be found in our privacy policy. This policy is considered part of these terms.

• Information is shared with third parties only when required by applicable law or for payment processing purposes.
• The site uses SSL encryption to keep data transmission secure.
• Requests to delete user data will be considered in accordance with the provisions of the privacy policy.

10.1 Closure at User's Request

Any member may request to close their account via 24/7 live chat or email. If there are pending bets or withdrawals at the time of the request, the account will be closed after they are completed.

10.2 Suspension or Closure by cricex bd

cricex bd may suspend or permanently close an account for any of the following reasons:

• Violation of these terms
• Providing a false identity or information
• Evidence of fraud or bonus abuse
• Suspicious circumstances regarding the source of funds
• Legal or regulatory reasons

If you wish to appeal a decision, contact the support team. The return of any legitimate balance will be considered based on the circumstances.

cricex bd endeavours to operate its services reliably. However, the site's liability is limited in the following areas:

• Losses caused by internet disconnection or technical issues.
• Errors in a third-party game provider's server or software.
• Natural disasters, cyber attacks or other uncontrollable circumstances.
• Losses arising from issues with the user's own device or connection.

cricex bd is not liable under any circumstances for indirect, incidental or consequential losses. Direct liability will be limited to a maximum of the value of the relevant transaction.

cricex bd may update these terms at any time as needed. For significant changes, registered members will be notified by email or via a notice on the site. Continued use of the service after any changes will be considered acceptance of the new terms.

12.1 Dispute Resolution

If you have any dispute or complaint, please contact the support team first. cricex bd's support team is available in Bengali and English 24 hours a day, 7 days a week via live chat and email. We will try to resolve complaints within 7 business days of submission.

12.2 General Inquiries

If you have questions about any part of the terms and conditions, or need general information, visit our Frequently Asked Questions page, where common questions about accounts, payments, and gaming are answered in plain language.

12.3 Applicable Law

The interpretation and enforcement of these terms and conditions will follow the relevant applicable laws and cricex bd's policies. It is the user's responsibility to ensure that using this service is lawful from their location.